Refund policy

1. Right of withdrawal: 14 days

Under Article 9 of Romanian Government Emergency Ordinance no. 34/2014, consumers may withdraw from distance contracts within 14 calendar days from the date the contract is concluded, without giving a reason.

Exception for digital content: when placing the order, you tick an explicit-consent box requesting the immediate supply of digital content (the verification report) and acknowledge that you lose the right of withdrawal once the report is delivered. This complies with Article 16(m) of Ordinance no. 34/2014.

If you have not ticked the consent box, the 14-day right of withdrawal remains fully available and the refund is issued without questions.

2. When you are entitled to a refund

You are entitled to a full refund in any of the following circumstances:

• The report was not delivered due to a technical error attributable to Codat.ro (it did not reach your email and is not available in your account), regardless of consent.
• The service could not be performed (for example, an invalid IMEI or a number none of our providers can verify). In this case we do not issue an invoice, we notify you and automatically grant a voucher for the full amount paid, valid for 90 days, which you can use right away for a new verification (if you used a verification from a package, it is returned to the package). If you prefer to get your money back instead of the voucher, you can request it as described in section 4, within 14 days of payment, and the amount is returned as described in section 5.
• The delivered service does not match its description: the report contains data about another device or material errors attributable to Codat.ro.
• Duplicate payment: you were charged twice for the same verification.
• The 14-day right of withdrawal: if you did not receive the report and did not give the explicit consent described above.

3. Situations where a refund is not granted

• The report was delivered successfully and you gave explicit consent at checkout.
• You are dissatisfied with the verification result (for example, the device is blocked or reported stolen; that is the actual result, not an error).
• You entered an incorrect IMEI or serial number and the report was generated for that number.
• You decide not to purchase the device after viewing the report.
• The refund request is submitted more than 14 days after purchase (outside the statutory withdrawal right).

4. How to request a refund

Send an email to contact@codat.ro with the subject “Refund request: [Order ID]”, including:

• The email address used for the purchase.
• The order ID or transaction number.
• The reason for the request.
• Any relevant evidence (an error screenshot, for example).

Alternatively, use the contact form in the Help section of your account.

5. Process and time limits

We confirm receipt of the request within 24 business hours. We review it and reply within a maximum of 5 business days.

If approved, the amount is returned through the same payment method used for the purchase within 14 calendar days of approval (in practice, usually 3–5 business days, depending on your bank).

Under Article 13 of Ordinance no. 34/2014, we do not charge fees for processing refunds.

6. Disputes and escalation

If you are not satisfied with our response, you may contact:

• ANPC (Romanian National Authority for Consumer Protection): anpc.ro, tel. 021.9551.
• SAL (alternative dispute resolution): reclamatiisal.anpc.ro.
• The competent courts in Romania.

7. Contact

For any question about refunds:

contact@codat.ro
Support hours: Monday–Friday, 09:00–18:00 (EET)